FAQ
Frequently Asked Questions
General
What is Stitch8
Stitch8 is a small partnership-run fashion brand based in Surat, India. We’re passionate about offering high-quality garments made from premium fabrics—always at accessible prices.
Where are you located
Our business operates from SHOP NO. 2006, 2ND FLOOR, SALASAR TEXTILE MARKET, SAROLI, SURAT, GJ, 395010, India.
Do you offer wholesale or bulk orders
Yes, we accept bulk and wholesale orders. For inquiries, please call us at +91-9427181314 or +91-7734810347.
What types of products do you sell
We focus on contemporary fashion made from carefully sourced fabrics, ensuring style and comfort without compromise.
Do you have a physical store
Currently, we operate exclusively online through our website: https://stitch8.com
Returns & Refunds
What is your return policy
You may return or exchange a product within 4 days of delivery. An unboxing video is required.
Who covers the return shipping fee
Customers are required to pay a flat ₹50 for return shipping.
When will I get my refund
Refunds are processed within 5–10 business days to the original payment method or bank account, after your return is approved.
Payments
What payment methods do you accept
We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD).
Is there an extra charge for Cash on Delivery
No extra charge, but COD orders require phone call verification before they are shipped.
Is my payment secure
Yes, we use trusted payment gateways and Shopify’s secure checkout to keep your information safe.
Shipping & Delivery
Do you offer free shipping
Yes, free shipping is available for all customers across India.
How long does it take to deliver an order
Orders are processed in 1–2 business days and delivered within 5–7 business days.
What courier services do you use
We ship through reliable partners like Delhivery, DTDC, XpressBees, EcomExpress, IndiaPost, Ekart, and Bluedart.
Do you ship internationally
No, we currently deliver within India only.
What should I do if my order is delayed
If you haven’t received your order within 10 days, contact us at stiitchin@gmail.com or call +91-8529080395. Note: We do not deliver to P.O. boxes or military addresses.